How quickly is an order processed?

The delivery time of an order is indicated on the page of each service.

Generally, the times indicated on the page of each service are respected. However, delays may occur due to technical reasons, for example a particularly complicated procedure. The customer will be informed promptly.

How are the services delivered?

Upon completion of the order, the customer receives an email, attached is delivered the document in pdf format. For any service, the document will be sent on paper by registered mail with return receipt. On request the document can be sent by express courier, even outside the national territory.

How can I contact Sportello Certificati?

Basta visitare la nostra pagina contattataci. Potete utilizzare il form richiedi informazioni, il contatto telefonico, Whatsapp, chat online.

Can I request a service by phone?

Yes. Just call +39 0240031022, from 8:30 to 18:30 from Monday to Friday.

How does the newsletter Sportello Certificati work?

The newsletter is a free service that Sportello Certificati makes available to its users. We do not want to be invasive, we send a maximum of two newsletters per calendar month. The email contains our latest offers, discount codes, new services and new articles from our blog managed by our legal department. If you want to unsubscribe you can follow the link indicated in the footer of the newsletter to unsubscribe.

How to cancel your account?

To cancel your account just send an email to Within 24 hours the account and all customer data will be removed from our systems. The customer will receive an email about the success of the operation. Please note that some data must be kept for both legal and fiscal purposes.

Is it necessary to register to use the services of Sportelli Certificati?

Yes, it is. Registration is made at the time of the first order and takes less than two minutes. Once registered just log in from the login page or directly at the time of payment in the checkout page. You can directly register on the checkout page when you are completing your first order or if you prefer directly on the login page.

Can I change my billing details?

Yes, you can. You can modify them for the individual order on the checkout page, or you can modify them so they remain in your user panel after logging in from the login page.

How can I pay at Sportello Certificates?

Sportello Certificati offers more payment options: Paypal, Bank Transfer, Credit Card. Simply select the desired means of payment before completing your order on the checkout page.

Which credit cards can I use to pay?

The main credit cards, prepaid cards and debit cards belonging to the circuits: Visa, Master Card, Maestro and American Express.

When does an order go into processing?

When the payment is received. Then, in case of order by bank transfer, you will have to wait for the amount to be credited. If within 5 days of the order the amount is not credited to the current account indicated at the time of the service request, it will be cancelled.