Welcome to the privacy and data processing page of Sportello Certificati

When you use our services you entrust us with your information. This page describes our privacy policy to help you understand how we collect, use and share your information. The privacy policy is very important, we hope you read it carefully.

COLLECTED DATA

We collect data in the following ways:

• Data provided by the user during the registration phase on our website www.sportellocertificati.it for the purchase of services. To request a service you must create an account. During the creation of the account we ask for personal data necessary for the provision of services, such as: name, surname, tax code, address of residence, telephone number, email address or credit card to be associated with the personal account. User data can also be collected by phone. Telephone communications may be recorded, in which case the user will be informed in advance and no registration will take place without the express consent of the customer.
• Data collected from forms to contact us, forms to request services, forms to confer an assignment, from the chat service to obtain assistance and/or other messaging or communication services.
• Data provided for the inclusion of a comment in our blog or a review of one of our services.
• Data collected while browsing our website through the use of cookies or similar technologies.
• Dati raccolti tramite l’uso di social, per condividere info con siti di social media, oppure utilizzare tali siti per creare un account o per collegare l’account al rispettivo sito di social media. Nello specifico viene consentito ai clienti di registrarsi utilizzando il proprio account Facebook o Google. Tali siti possono autorizzare Servizi Informativi srls ad accedere automaticamente a determinati dati in loro possesso (la quantità di dati dipende dal consenso lasciato dal cliente in fase di creazione dell’account social) come nome utente, indirizzo mail, avatar etc. Servizi Informativi srls si limita a raccogliere quelli necessari per la registrazione: indirizzo email, nome utente, nome completo (se presenti) che verranno automaticamente associati al profilo creato.

USE OF COLLECTED DATA

• Principalmente utilizziamo le informazioni raccolte per fornire i servizi acquistati via web, telefono o email. I dati, fra cui anche lo storico degli ordini, l’indirizzo ip, sono conservati sui nostri server. Tali dati restano memorizzati per tutto il tempo necessario per ragioni di natura fiscale, legale e di sicurezza, sia del cliente sia di Servizi Informativi srls. Tuttavia, l’utente può chiedere in qualunque momento la rimozione completa di ogni informazione, modifica o rettifica e portabilità, nei limiti e nel rispetto della normativa vigente.
• Unlike what stated in the previous point, the purchased services, generally delivered in electronic format - pdf file - are kept for the minimum time, strictly necessary to carry out the professional assignment. Subsequently, they will be permanently deleted from all our systems.
• The navigation data, collected through the use of cookies and/or similar technologies, are used for a better use of our services. This may involve the examination and analysis of the behaviour of our users on our pages, such as: the time spent, the type of device used, the place from where access was made, leaving the shopping cart or checkout pages etc..
• To send email marketing, newsletters for which customers have given their consent and which can be revoked or modified at any time.
• To contact by email or by mail to offer discounts and special promotions, to know the opinions through surveys or reviews of our services.
• To contact us about account or service delivery issues. Contacts can be made by phone, email, traditional mail, SMS, etc.
• To prevent, detect or verify fraud, security breaches and potentially prohibited or illegal activities.
• For any further needs necessary to conclude and execute the contract with the customer and to ensure the safety and compliance with current legislation.

INFORMATION SHARING

Le informazione raccolte sono utilizzate all’interno delle nostre strutture per le finalità sopra elencate, i dati vengono trattati sia con strumenti telematici e non. Per talune tipologie di servizi Servizi Informativi si avvale della collaborazione di società terze, alle quali, quando necessario, sono forniti i dati indispensabili per l’espletamento degli incarichi ricevuti.  Fra i terzi con cui potrebbero essere condivise informazioni ci sono anche Studi Commercialisti e Legali che forniscono consulenza alla società quando necessario. I servizi di web, mail e cloud server utilizzati da Sportello Certificati per la conservazione ed il trattamento dei dati vengono forniti da società terze come meglio specificato di seguito.

By clicking on the name of the application with which the data is shared, you can directly access the privacy policy. Some applications process data outside the EU. 

HOSTING, WEB PLATFORM and PLUGINS

Kinsta LTD the company that provides the hosting platform where our web pages are hosted, which uses Google Cloud Platform and CDN. WordPress is the program used to build Sportello Certificati. Woocommerce is the application used for our online store. Gravity Form is the application that is used to collect data during the purchase of a service or when you request information from our forms contact us. Askimet Anti Spam is an application we use to filter spam comments on our website. Sucuri Security is an application we use to ensure the security of our web pages. Tidio LLC is the company that provides the chat service. Nextend Social Login is an application developed by Nextendweb Kft that allows users to log in to the site using their Google or Facebook account directly. Whatsapp  is a messaging and calling application that users can use to contact us. Google Font, the font management and display service provided by Google Inc. Cookiebot is the company used to manage cookies and its policy.

PAYMENT SERVICES

In order to guarantee our customers security and flexibility, we use different payment systems provided by the following companies: PayPal Inc, Stripe Inc, Mercury Payment Services S.p.A. ex Setefi, Bank transfer via Intesa San Paolo.

MAIL, CUSTOMER DATABASE MANAGEMENT and INVOICING

We use the services provided makes G Suite by Google Cloud of Google Inc. The sending and receiving of emails is done with the Gmail application, files and documents are stored on Google Drive and processed with the tools included in G Suite. MadBit Entertainment Srl is the company that provides us with the software, including the cloud environment, for the processing and management of customer billing.

MAILING LIST E NEWSLETTER

Newsletter services, marketing, are carried out through the Mailchimp applications of The Rocket Science Group and Mailerlite. These services may also be used to provide technical information or other important communications to our customers. Subscription to the newsletter is absolutely optional and can be unsubscribed at any time. Newsletter subscribers are kept up to date with our news, special offers and promotions. To unsubscribe simply click on the unsubscribe link at the bottom of each email sent or contact us directly at our email address info@sportellocertificati.it.

SOCIAL FUNCTIONS

The user navigator interacts with third parties as better specified below: follow us buttons, thanks to which you can subscribe to our pages: Facebook, Twitter, Google +, Youtube, Feed Burner to stay always updated. sharing buttons that allow you to share a post of our blog, a service or a web page on the following social channels: Facebook, Twitter and Google +.

By clicking on the links you can read the complete privacy policy of each social platform.

SITE USAGE DATA

In order to ensure and improve the use of our website we use Google Analytics owned by Google Inc, an application that uses cookies to obtain information on how users use our pages. Google may use personal data to contextualize and personalize the ads of its advertising network. At the following link Google provides the browser add-on for deactivating Google Analytics.

COOKIE POLICE

Deactivating and deleting cookies.

You can decide whether or not to accept cookies using your browser settings, as well as delete cookies installed in the past. Warning: disabling all or part of technical cookies may compromise the use of the site's functionality. The user can find information on how to manage cookies depending on the browser used at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

USER RIGHTS

The European Union with the EU Regulation 2016/679 GDPR has updated the existing legislation on data processing and significantly enhanced users' rights. Given that the regulation allows the user to revoke and modify the consent to data processing at any time, the following rights are granted to the user:

• to request the rectification of data if some of them are inaccurate or incomplete, pursuant to art. 16 of the Regulation;
• request the cancellation of all their data, the right to cancellation or the so-called right to oblivion, art. 17 of the Regulation;
• access to all personal data, right of access art. 15 of the Regulation;
• request and obtain portability of all personal data, right to portability art. 20 of the Regulation.

Nei casi sopra elencati e tutti gli altri previsti dalla normativa comunitaria e nazionale, il Titolare s’impegna affinché le richieste degli utenti siano adempiute nel più breve tempo possibile. Per qualunque tipo di richiesta ai fini dell’esercizio dei diritti sopra indicati si prega di contattare il titolare del trattamento dati ad uno dei recapiti sotto indicati. Sara cura di Servizi Informativi mettersi in contatto con l’utente il prima possibile (generalmente entro 24 ore).